Privacy Policy
Draft for pilot testing. Last updated: 3 June 2026.
About This Policy
Regional Help Hub helps people in regional South Australia find local service providers and request help. This policy explains how we collect, use, store, and share personal information during the pilot.
This draft is designed to support early testing and should be reviewed by an Australian lawyer before a public commercial launch.
Personal Information We Collect
We may collect your name, phone number, email address, town, service request details, preferred contact method, SMS reminder preference, provider business details, ABN, licence or registration information, service areas, travel fee information, availability, and NDIS-friendly or after-hours service details.
Why We Collect It
We collect this information to receive job requests, receive provider signups, send quote requests to relevant providers, manage the pilot, improve the service, and contact users or providers about their submissions.
Who We Share It With
We may share relevant request details with service providers so they can respond to quote requests or job enquiries. We may store submissions in Google Sheets or similar tools used to run the pilot.
We do not sell personal information.
Storage And Security
Submissions may be stored in browser local storage and in a connected Google Sheet. We take reasonable steps to protect information used for the pilot, but no online service can guarantee complete security.
Access, Correction, And Deletion
You can ask us to access, correct, or delete personal information we hold about you. Contact us using the details below.
Privacy Questions Or Complaints
Contact: craigsdigitalsolutions@yahoo.com
If you are not satisfied with how a privacy concern is handled, you may contact the Office of the Australian Information Commissioner.
Australian Privacy Context
The Privacy Act 1988 and Australian Privacy Principles set out requirements for how many Australian organisations handle personal information. Regional Help Hub aims to follow privacy-aware practices during the pilot and will update this policy as the service develops.